Shipping and Handling:
We are now using USPS and UPS current shipping rates. Your shipping charges will be calculated during checkout based on your ZIP or Postal Code and the Weight of your items purchased. This will allow our customers to decide which carrier service they would like to use. Please keep in mind that since most items are custom made, you'll need to allow for a inhouse production time of 2 weeks, in addition to the actual shipping time.
For Local Pickup, please contact us before placing your order online or we can refund your shipping once your order is picked up.
We offer FREE Shipping on all U.S. Continential orders that are placed with a dollar amount over $100.00, not including shipping. You must use USPS Priority Mail, First Class Mail, or UPS Ground. Shipping charges will apply for all Overnight and Express Deliveries. Free Shipping is not offered for International Orders of any kind.
International Shipping:
We are now using USPS and UPS current shipping rates. Your shipping charges will be calculated during checkout based on your Country, Zip or Postal Code and the Weight of your items purchased. Please keep in mind that since most items are custom made, you'll need to allow for a inhouse production time of 2 weeks, in addition to the actual shipping time.
Free Shipping is not offered for International Orders of any kind. All International Duties and Fees are the responsibility of the Purchaser ONLY!
Delivery Time:
Since most of our orders are custom made please allow 2 weeks for your order to be completed. That's in addition to the actual shipping time. If there is a delay in our processing time you will be notified.
If you need a rush order on your item please contact me and let me know what it is BEFORE you place your order. If I can't meet the deadline I will let you know before hand.
Refunds/Exchanges:
All Personalized and Embroidered items are custom orders so please keep in mind that we can not accept returns. Please make sure you check your spelling carefully before placing your order and measure your child for proper fit. All Sales are Final. No exchanges or refunds will be given. If we should have any questions regarding your order we'll gladly contact you. Some returns are subject to approval and are only for item defects which must be reported within 5 days of the receipt of merchandise.
If a item is personalized with the incorrect spelling based on the information given by the customer. The customer must repurchase the item at full price before it will be corrected. If the incorrect spelling is due to an error on our part it will be corrected at no extra cost to you. You must agree to these terms during checkout.
Gift Certificates:
We have several amounts to choose from. All Gift Certificates are good up to 12 months from the time of purchase. Each Gift Certificate can be mailed or e-mailed to you to give as a gift. Or we can mail it directly to the receipent, whichever you choose. Please let us know during checkout.
No refunds or credits will be issued for any unused amounts. Full face value must be used at the time of purchase and not at a later date. They must be used by the recipient's name that was given during purchase.
Gift Wrapping:
We are currently updating and adding to our Gift Wrapping selections. Please check back often as we build up our inventory. Our Gift Wrapping will include a wrapped box, tissue paper, matching bow and card with your personal message.
Our Guarantee:
Here at Katelyn's Kreations we guarantee that each personalized item will be carefully planned and stitched as if it were our own. We put every attention and focus on detail. Before placing your order please make sure you check your spelling carefully. If we should have any questions regarding your order we'll gladly contact you.
We are 100% committed to making Katelyn's Kreations an easy and enjoyable place to shop. If you should have any questions, comments or suggestions about our site please feel free to contact us. We would love to hear from you.
We would like to "Thank You" for your interest in Katelyn's Kreations and as always, your business is sincerely appreciated.
Sincerely,
Katelyn's Kreations
Embroidered and Personalized Gifts
live, love and laugh kreatively
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